Contact Us
We provide comprehensive customer support services to assist Australian players with inquiries regarding gaming operations, account management, payment processing, and technical assistance. Our dedicated support team operates in accordance with Australian gaming regulations and maintains professional standards for all customer interactions.
Available Communication Channels
Multiple contact methods ensure convenient access to customer support services. Each communication channel maintains specific response timeframes and operational procedures designed to address player concerns efficiently.
| Contact Method | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Immediate |
| Email Support | 24/7 | 2-24 hours |
| Phone Support | Daily 9:00-21:00 AEST | Immediate |
- Email correspondence: [email protected] for general inquiries and detailed technical issues
- Phone support: +61 2 8015 6789 for urgent matters and account-related concerns
- Online chat system available through platform interface for immediate assistance
Support representatives handle account verification, payment disputes, responsible gaming concerns, and technical difficulties. Documentation requirements may apply for specific inquiry types under Australian consumer protection guidelines.
Last updated: January 20, 2026